Support

Need a hand with ThirdSpot? Email info@secondlifesoftware.com and a real person will get back to you, usually within two business days.

Common questions

How do I delete my account?

Open ThirdSpot, go to Profile → Settings → Delete Account. This removes your profile, events, photos and messages. Personal data is deleted within 30 days, as described in our Privacy Policy.

How do I report someone or something?

Every profile, event, photo and message has a report option behind the … menu. You can also block someone from their profile, which hides them from you and prevents contact. Reports are reviewed and acted on.

I paid for a ticket but can't get in

Your tickets live under My Events. If a ticket is missing after payment, email us with the event name and the email on your account and we'll sort it out.

How do refunds work?

Refunds are handled by the person hosting the event. Contact them through the event chat first. If you can't reach them, email us.

The app can't see my location or camera

Open the iOS Settings app, find ThirdSpot, and turn on Location and Camera. ThirdSpot only uses your location while the app is open, and only uses the camera for event photos.

Do I need to pay to use ThirdSpot?

No. Creating an account, finding events and hosting free events costs nothing. Some hosts charge for tickets to their own events.

Contact

Email: info@secondlifesoftware.com

Operated by: Second Life Software